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— Aaraynsh (@aaraynsh) June 18, 2024
Sharing their grievances, the customer revealed that they were put on hold for over two hours by Amazon’s customer support, leaving them to handle the situation on their own. “We received a complete refund, but what do we get for risking our lives here with a highly venomous snake? This is clearly a safety breach caused solely by Amazon’s negligence and poor transportation and warehousing hygiene and supervision. Where is the accountability for such a serious lapse in safety?” they questioned.
In response to the video, Amazon tweeted, “We’re sorry to know about the inconvenience you’ve had with the Amazon order. We’d like to have this checked. Please share the required details here, and our team will get back to you soon with an update,” .