Khandu Launches Arunachal eService, one step towards Digital Arunachal



Taking another step forward towards a Digital Arunachal, Chief Minister Pema Khandu today launched the Arunachal eService (Service Plus), a digital platform for service delivery that facilitates G2C interaction experience between the government and the citizen.

The eService will make Government services accessible to the common man from anywhere through Internet and Jan Suvidha centers at the offices of the deputy commissioners in the districts. The electronic delivery of citizen centric services will ensure efficiency, transparency and reliability at affordable costs. Initially six services like obtaining of Scheduled Tribe, Permanent Resident, Temporary Resident, Income, Dependent and Character certificates can be availed online at

Appreciating the department of IT & Communication as well as NIC, Khandu hailed the service as novel and path-breaking for the people of Arunachal Pradesh. He said this was another stepping block for Prime Minister Narendra Modi’s vision of a digital India.

“Our government is committed to take a transparent, responsible and corruption free governance to the people and digitalizing the service delivery system is the best way to go about. I congratulate the IT department headed by Secretary Sonam Chombay and Special Secretary Prince Dhawan in showing the way,” he said.

Referring to the six services now available with the launch, Khandu said these were basic requirements of the people for which they had to reach the designated offices in person covering long distances. He expressed satisfaction that now these basic certificates can be obtained by the people at their leisure from anywhere.

Khandu called upon all other departments to follow suit and offer online their respective services to the people. He also urged upon the IT & Communication department to fast track the CM’s Dashboard through which the Chief Minister’s Office can monitor and review all schemes and projects under implementation in various sectors.

The eService application developed by the National Informatics Center (NIC) envisages availability of all services through one portal, provide digitally signed e-certificates without any revenue leakage.

IT Special Secretary Prince Dhawan explained in detail the features and modalities of the portal wherein any citizen can just log into and get all the e-Services by applying online for the desired service at the concerned DC Office by entering basic details and uploading supporting documents. Payments can be made using any of the payment method – debit card or Net-Banking, track the current status of the application and receive online the digitally signed certificate.

Dhawan informed that in addition to the six initial services being provided now, the online application would include more services in the near future.

SIO, NIC, explained the key features of the Service Plus framework to the gathering.

To commemorate the launch, few digitally signed certificates were handed over to applicants by the Chief Minister.

Present on the occasion were Deputy Speaker of the State Legislative Assembly Tumke Bagra, Chief Secretary Shakuntala D Gamlin, Commissioners, Secretaries and officials of IT & Communication and NIC, Govt of India.


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