Mobile service providers fails to meet public expectations



Mobile service providers failing to meet public expectations and put the customers in lurch,” stated Deputy Commissioner Tamiyo Tatak while holding a consultative meeting with the service providers of BSNL, Airtel, Jio, Aircel etc in his office chamber today.

Tall claims but poor service has irked the users each passing day. Customers are fed up with poor signal and frequent call-drops but companies turned blind eye towards the problems faced by the customers thus raising questions on their integrity, added the DC. He directed representatives of the service providers to call experts to assess the signal strengths, voice quality, 2G/3G/4G services etc for immediate rectification/improvement or else strict action would be initiated against them. There is an immediate requirement of rigorous optimisation exercise to be taken up by all service providers on regular basis which would improve the performance to some extent. Breaking of optical cable has become order of the day and the reason for the same is that service providers instead of laying the cable deep underground properly along the national highway- usually give contract to private companies. Either they kept it open as well as vulnerable to frequent cuts or damage others’ OFC. While obtaining permission from BRO, they should also bring to the knowledge of the district administration for proper lying process and installation, instructed Tatak.

The DC also took stock of ongoing construction of Pasighat-Pangin road, has urged Puna Hinda Constructions to deploy adequate men and machineries to expedite the project and early completion.

Representative of Puna Hinda informed that formation cutting of 28 KM stretch from Raneghat is completed. Out of 134 culverts, 110 are completed and all 14 bridges are in progress.

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