As part of the continuous endeavor to make the government accountable, responsive and more citizen friendly, the Govt. of Arunachal Pradesh is going to accept Public Grievances online and redress the same. The Cabinet today launched the CPGRAMS portal designed and developed by the Department of I.T. and NIC in collaboration with Department of Administrative Reforms for Arunachal Pradesh which can be accessed from the A.P. Govt webpage- http://arunachalpradesh.gov.in/
Before the launch, a short presentation detailing the features of CPGRAMS was given by Special Secretary, IT. He explained the various ways in which citizens can log their grievances and how the same can be monitored by the citizens as well as the HODs. Secretary, IT noted that CPGRAMS is an online web-enabled system developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms & Public Grievances (DARPG).
Citizens can visit the portal and click “Please lodge your grievance here” and further choose the option “Public Grievance” for lodging their grievance. The system will enable the citizens to easily lodge and track the Grievances online using the Unique Registration Number received by SMS/email. The system will facilitate departments to receive, forward & monitor grievances which would enable timely and efficient redressal of public grievances.
Citizens can also download and install the Mobile App from http://pgportal.gov.in. This would facilitate the citizens to Lodge Grievance and track its status easily.
On this occasion PS (AR) observed that until now whenever the citizens had any grievance, they would either submit representation or visit government offices and would also have to keep track of the file movement regarding their grievance. But with the advent of CPGRAMS, the citizens would be able to get their grievances redressed conveniently in a hassle-free manner.
The Chief Secretary, GoAP also said that this is part of the various initiatives being taken by the Govt to make the services paperless, faceless and cashless.
While launching the portal, the C.M., Sh. Pema Khandu lauded the I.T. Department for bringing out numerous initiatives in the recent times to bring maximum governance and minimum government. The C.M. invited all the citizens of the State to make full use of this portal and lodge their grievances here. He said that this initiative is going to change the way citizens interact with the Government.
Govt. of Arunachal Pradesh has notified Public Grievance Officers (PGO) for all departments to address the Grievances online. Department of Administrative Reforms will act as a Nodal Department to monitor the pending Grievances.