The Market Welfare Committee Doimukh and the residents of the area today staged protest against the improper functioning and the arrogant behaviour of bank officials deployed in the State Bank of India ( SBI ) Doimukh branch here.
Locals staged protest by blocking the gate of the branch, raising slogans and demanded stern action against the erring officials
As a result the branch closed their shutter for whole day. Local businessmen also shutdown there shutters for several hours.
Market Welfare Committee secretary Pelu Raja said “the bank is giving zero functioning to us, we are tolerating it since last few years but now we come to conclusion to staged protest and for this we have getting support from All Papum Pare District Students Union president, contractor welfare association, market community, Doimukh Youths, government officials and the senior citizens of the area.
that the said bank is one of the oldest banks in the state, earlier it was running smoothly when it was running by hand but when digital India came we are facing lots of problems, said Pelu Raja.
Raja also demand installation of ATMs in the police station premise as soon as possible for the safety and security of the customers.
The bank need to at least provide four cash counters in the bank as the bank has more than 20000 customers, he demand.
Arunachal Chamber of Commerce & Industries (ACCI) president and former IMC deputy chief councillor Tarh Nachung after rushed to the bank and interacted with the bank officials.
He said that SBI Doimukh is the third oldest bank in Papum Pare and it’s play a vital role in the economy of the area since locals of institutions namely Rajiv Gandhi University, NEEPCO, Doimukh College, NDRF, GHSS Doimukh, GCD depends on the bank therefore the said bank should update.
Nachung While citing the quote of Mahatma Gandhi “A customer is the most important visitor on our premises” urged the bank staffs to maintain friendly atmosphere with their customers and requested the concerned department to provide immediate arrangements for the customers and depute resource full manager as soon as possible.
Further he also requested the local public to cooperate the bank officials.
The locals in a letter to the branch manager SBI Doimukh said “The branch is always short of staff, there is no dedicated staff for banking services like DD,FDR,BG, Bank statement, pass book update, New account opening etc, this issue is seen from last June 2017”
The letter also said that there are only two ATMs installed for such large customers and the said ATMs most of the time out of cash or malfunctioning
There is need for at least one more ATM machine and the ATM should be made functional, the
It’s a usual phenomenon faced by the customer that there is link down, Even the bank is not supporting the Mudra Scheme and there is no clean and clear communication from bank to support the local entrepreneurship. Moreover, there is no sufficient parking place and there is heavy water logging in the bank premises, the letter said.
The local’s alos demanded to make a time frame and display it in bank premise properly for every banking activity related to bank.
Install digital automated que system and expand the sitting arrangement for customer along with dedicated reserve chair for special ability person, senior citizens and needy persons.
“It is made mandatory for students community to avail the stipends, opening of A/C in SBI is necessary but since from 2016 onwards the bank is not issuing the bank account opening form to the students hence in the current session 2018-19 it is learnt the said bank will not issue the account opening form for two which will delay the stipend process in many government schools of the state”, the letter said.
However the senior bank officials came to the spot and when tried to contact them they refused to comment anything on the issue.
Market president Tana Agul, APPDSU president Nabam Tado, senior citizen Yab Lotus, among others were also took part in the protest.